|Noah peeking out his Convaid Trekker Deluxe Sunhood from Travel|
We flew Southwest Airlines this time. And I have to say they did a fabulous job. I was a bit nervous as they had recently been in the news for some questionable service for families flying with children who had special needs. I tend to think sometimes negative news travels faster than positive news, but Southwest could not have done a better job for Noah. And flying in some respects is a bit tricky with him. So I'm always appreciative for extra hands, loads of kindness, and oozing support with understanding for the challenges we have while traveling. Southwest also brings some fun to flying with really great flight attendants and staff that make it feel like a tiny party in the sky and I appreciated their good humor. They brought reassurance and tenderness in their care and concern about Noah and it felt like we were among great friends up in the sky. They made note to even know both of our children by name on each flight and checking in with us often to see if there was anything at all that we needed along the way. I wasn't sure what to expect with boarding but honestly I really liked Southwest's system of non-assigned seating. Made it so much easier to position Noah in the plane where he'd be less likely to have difficulties with his multitude of sensory challenges. I'd certainly pick them again to fly with. And Southwest's logo - the heart with wings is rather a nice touch. Gives you the warm fuzzy feelings while you're traveling.
Noah's wheelchair suffered a tad bit of damage on the flight to San Antonio - a broken pin on the wheelchair breaks. So his wheelchair currently has no breaks. A minor problem all things considering what can happen to wheelchairs during flights. I was worried that we had missed our window of reporting the damage (a 4 hour window they give you after damage occurs) due to some bad advice from the gate manager to report it on our departure flight for home instead. But Southwest took the claim regardless and while we were still in the sky had left us two messages from their global repair company eager to see if Noah needed a loaned wheelchair until they could get out to the house to assess repair and/or replacement. Certainly a very friendly system. Usually I really struggle with problems like this - but I'm not even stressed a little bit about it. It feels all rather under control at the moment. And hopefully it's a really easy simple fix.
Noah of course was eager to travel but quick to throw up upon landing - something I think he's
|Noah Meeting Kevin Johnson from Project Angel Fares|
|The Van for Noah from Alamo Mobility|
|Noah in the Hotel Room|
|Luke at Chili's|
|Noah at Chili's|
Noah's Miracle by Stacy Warden is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 United States License.