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Noah's stair lift was installed Monday morning. Something that I had
fought rather hard for, and something I believed would help me safely
get him down the stairs to his adapted bathroom instantly became a
bigger headache than I ever imagined. I was worried watching the track
being installed, but kept telling myself I need to reserve final
judgment until it was completely in. I was told it was going to come
out a "just a little bit" from the wall - but not the distance that is
actually wound up being. And that the seat could be removed completely
for bringing Noah's equipment up and down the stairs, as some of it
weighs nearly 100lbs, like standers and adapted seating devices. Some
of which takes up the entire width of the staircase to bring it up, and
multiple people assisting depending on what it is that is coming up and
down the stairs. Equipment much to cumbersome to have in our living
space upstairs all day, as there is no place to store it, so we bring it
up daily or every few days as needed and then take it back downstairs.
We have an unfinished basement with an uneven and cracking concrete
floor with presence of efflorescence, all of which could be fixed with
lots of money to finish the basement and correct the floor - but Noah's
walkers and such aren't practically used in that space because it's
really a rough area to work with as it stands unfinished and I can't put
in him a stander in the unfinished basement for two hours while his
little brother roams free on the first floor. Noah would never be
happy with that proposition. So it's essential that we have the
ability to bring his equipment up and down the stairs. Something that
just became impossible literally overnight with the stair lift. Half
of his equipment is now stranded in the basement, with no real logical
or good way to get it up and down the stairs safely or adequately.
As
it turns out the actual distance the track is from the wall is 9
inches! That's huge on a very small stair case. Add a motor and stair
lift seat on that and it becomes 20 inches away from the wall. The
track is 16 inches high! Meaning you'd have to be able to lift over a
foot above the track to get anything up the stairs if you were even able
to get past the chair itself. When we were sold this stair lift we
were told the chair would be removable - no problem they said. Not
true, they took all construction manuals with them, and said that if we
want them to remove the seat (for instance to bring things up from the
basement) that each time they come out to do that it would be a $150
fee. If we needed the track removed a good $800-$1,000 each time to
have it uninstalled and reinstalled. Something that was never conveyed
to us when agreed on the project. We were led to believe that this
would take up minimal space on our stair case, that it would have a 5
point harness for Noah's safety and would fit him well, and that we'd
have the option to remove the seat (which doesn't even cover the motor
which is just as big and would need to come off too) easily. It came
with a Race Quip Harness that they put on the seat. It was huge, and
the metal lock that sits on the hips was so heavy that it could have
easily done damage to Noah's hip bones just by the shear weight of it.
Not to mention it wasn't designed for a child of his age so there was no
way to get it small enough to accommodate his body.


While they
removed the harness realizing that there was no way the Racing Quip
would work, they said they'd work on getting a harness made out of "back
pack" material. That won't work either. Noah needs a pediatric
harness, or butterfly harness and either a 3 point or 5 point depending
upon the upper body support. I showed them what he uses on his seating
devices, and it was dismissed like we'll just make one out of fabric...
It also has no lateral support, and Noah with his high tone could likely
get his feet stuck in the vertical railing that is structural on the
stair case going down before the curved edge. His father rode it with
Noah sitting on his lap, and Noah's feet stretched and scraped the wall
going down in a sitting position because he extends his legs, and Noah's
daddy isn't an average sized guy and he too found his knees an inch
away from the wall.


The project manager for the stair lift
seemed rather dismissive of my concerns; saying can't be refunded since
it was a custom curved stair lift, that a back pack harness should work
fine (whatever that really means), and said I could take Noah's
equipment out of the walk-out basement before I had to tell him that we
did not own a home with walk-out basement. It's 100 percent
underground, it's not even garden level and there is way to fit his
equipment through a window well. So my concerns didn't seem to trouble
him, with the overall attitude of it's in now kind of deal with it.
I
am also a bit bummed that my carpet now has silver dust (likely from
metal rubbing) on the staircase and that I stepped on a drill that they
left in the hallway during installation that impaled my little toe which required just basic home medical care.
But I was relieved that it was me and not either child that obtained
that injury.
I think my feelings could adequately be described
as buyers remorse. Insurance has already paid for half of the project,
they don't pay the other half until completion and satisfaction of the
homeowner. Yet, I suspect that the contractor's idea of satisfaction is
simply slap on a back pack harness and call it good. Which is going to
do nothing to address that it's simply too big of a track from the
wall, and that the seat can't be positioned as we were promised to
accommodate getting any of Noah's equipment to and from the basement, or
even that Noah is going to require more postural support than a make
shift "back pack material harness." I'm not really sure what the end
result of this all will be.

There are tracks and stair lifts
that do exist that hug the baseboard and the wall, there are a variety
of different kinds of lifts even something called a wheelchair platform
lift that would of course solve all our problems as we could just wheel
any piece of Noah's equipment - with him even on it and it would lift
him up and down. Problem being not all lifts are necessarily
compatible with a split staircase with a landing like ours. Some lifts
are only designed for straight staircases. But I do believe there are some products that would be much better than the one that was installed.
Ideally if we're
going to be blocked off from the use of half our staircase then really
what is needed is a wheelchair platform lift for rounded corners. It
would allow Noah to ride his own wheelchair up and down the stairs and
allow us to put any piece of equipment that existed in the basement on
it so we didn't have to struggle to lift it up and down the stairs.
Only problem being finding a vendor that does this type of thing isn't
easy, and would insurance even consider it in light of what we're up
against? Each contractor works with their own manufacturer and vendor
which makes it difficult to find the product you want. We tried hard to
get a pediatric Stannah lift, but much to our dismay we could not get
it in the USA from the UK. They don't see the pediatric seat as safe in
the USA where they do in the UK. Our safety standards differ, although
having several pieces of equipment from the UK I can tell you they
often give more consideration to the safety of their products than we
ever begin to think about here.
For all of you out there
contemplating stair lifts for your children, please learn from my
mistake. I'm certainly kicking myself that I was easily led to believe
that this was not a going to be the monster that it is on our staircase
and that it just blocked me from moving any of Noah's equipment around.
What is in the basement now is stuck there, what is upstairs is now
stuck there too.
The cost of an elevator lift isn't something
insurance would consider as those range in the 40-60K category. The
cost of the stair lift was a few hundred over $13K. We know that with
Noah growing we have to do something, but at the same time we know that
this isn't going to work for us. At this time I'm assuming if the
contractor is unwilling to work with us on finding us a better suited
product for our home based on the project managers insistence that we're
stuck with it - like it or not, in which case I guess that we ask to
have it uninstalled and store it in the basement. And then we just
threw Noah's insurance funded home modification out the window. I'm
certainly a bit stressed out about it. I know it's just a stair lift
but my stomach is heavy with regret that I thought I was getting
something that would work for him and it doesn't. And I can't conceive
that this particular Bruno lift has any potential no matter what is done
to it to make it work in our home for Noah our for his therapeutic
equipment needs.
The owner and the contractor are visiting
Monday, I do worry that it will be a "smooth over & learn to love it" visit and not really
how do we fix this visit. And I'm certainly not getting the "we support
you" vibe from his insurance caseworker either. It's kind of let us know how
it all pans out, but I'm not feeling like options or solutions to the
problem are going to be presented. I hope I'm pleasantly surprised.
I'm certainly trying to be optimistic.
Love,
Noah's Miracle by
Stacy Warden is licensed under a
Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 United States License.